FAQ
You've got questions and we have answers.
Frequently Asked Questions
We have organized our FAQ into multiple sections to help you easily find the info you’re looking for.
Getting Started and Set Up
Most campgrounds are fully operational within 1-2 weeks, although it could be as quick as 2 days. Setup includes creating and uploading your site map, configuring pricing and availability, and training your team. Our expert team handles the technical setup while you focus on providing information and preferences.
You’ll need:
- A physical map or layout of your campground
- Current pricing and seasonal rates
- List of amenities and site features (water, electric, sewer, etc.)
- High-quality photos of your campground and facilities
- Your current booking policies and rules
Yes! We specialize in converting any format of map and property layouts into interactive digital maps. Simply provide us with your current map or sketch, and we’ll create a professional digital version that shows individual sites and amenities.
No. Let’s Camp integrates with your existing website through booking buttons and links. However, we also offer complete website design and development services if you’d like a fully integrated solution that showcases your campground beautifully.
No problem! Many of our campgrounds started without websites. We can create a professional, user-friendly website for you that includes your booking buttons, images and video galleries, showcases your amenities, and helps campers find you online.
Built for campground owners, not IT experts. If you can use email, you can use Let’s Camp.
Pricing & Costs
Let’s Camp charges a small booking fee on each reservation based on the accommodation total:
- $3 – Accommodation total under $100
- $5 – Accommodation total $100-$999
- $10 – Accommodation total $1000+
All plans include unlimited bookings, customer support, and regular feature updates. Learn more on our pricing page.
There are no set up fees or hidden fees – our transparent pricing includes your Let’s Camp account creation and setup, support, and all core features.
No commission fees! Unlike other marketplaces, Let’s Camp does not charge a percentage of booking volume generated through reservations on our marketplace.
We use Stripe for credit card processing. We currently offer a competitive 2.8% flat rate for all credit card processing on our platform.
Let’s Camp has also integrated Stripe terminals that allow you to take in person payments of any type of card including debit and credit cards.
Of course! Let’s Camp handles your online reservations while you continue accepting cash, checks, or card payments for walk-in customers through your existing point-of-sale system.
Cancel anytime, no penalties. We even help you export your data.
Features & Functionality
Absolutely! That’s one of our biggest benefits. After booking guests have access to their bookings so they can edit or cancel on their own. These features save campgrounds hundreds of hours a year from reduced phone calls to make changes or cancel.
Yes! You have full control over site availability. You can easily block individual sites or entire sections for maintenance, group events, or any other reason through your dashboard.
Of course. You can set up online booking for campsites, cabins or other lodging, rental RVs, marina slips, parking stalls, and other buildings. We make it simple for you to assign a type of rental and add this to your interactive map.
Absolutely. Let’s Camp supports complex seasonal pricing, weekend premiums, holiday rates, and any other pricing structure you need. You can set prices months in advance and the system handles everything automatically.
Yes. Let’s Camp has a built-in tool to help you create and manage sales outside of bookings. You can pair this with our Stripe terminals for taking in-person credit or debit card payments to streamline your process.
Let’s Camp handles seasonal contracts, monthly rentals, and long-term stays. You can set up recurring billing and manage seasonal customer information separately from transient bookings.
Management & Operations
Yes! You can create multiple user accounts with different permission levels. Front desk staff can handle check-ins and view reservations, while managers have full access to pricing and system settings.
Let’s Camp provides comprehensive reporting including:
- Occupancy and revenue reports
- Product sales report
- Customer contact information for marketing
- Transaction reports for reconciling accounts
- Arrival/departure lists for daily operations
- Various other internal reports
Absolutely. You own your customer data and can export contact lists, booking histories, and other information in standard Excel format for your own marketing or record-keeping needs.
Yes! We provide comprehensive training during setup, training videos for new staff, and ongoing support throughout your partnership with us. Our team understands the campground industry and is always available to help.
Customer Experience
Absolutely! We’ve designed Let’s Camp to be intuitive for all ages. The booking process is similar to booking a hotel room online. Plus, customers who need help can still call you directly.
Customers receive immediate email confirmations with all their booking details. If they have issues, they can contact you directly or use our customer support resources. Most problems are resolved quickly through our user-friendly support site.
Yes! Your interactive map can include photos of your sites. This helps customers choose the perfect spot and reduces requests for site changes.
Absolutely. Customers automatically receive:
- Instant booking confirmation emails
- Digital receipts for their records
- Pre-arrival reminder emails with directions and check-in information
- Edit confirmation emails
- Cancellation confirmations
- A customized thank-you email at the end of their stay where you can request feedback
Marketing & Visibility
Beyond our booking system, Let’s Camp operates a marketplace where thousands of campers search for campgrounds across North America. Being listed increases your visibility to campers who might never have found you otherwise.
We actively market our marketplace to get your campground in front of new campers all the time.
Yes! With our website design services, our team can provide online marketing services to help ensure that your campground gets found online when campers are searching on Google. We also provide guidance on taking great photos, writing compelling descriptions, and optimizing your website and listing to attract more bookings.
Definitely. Every customer who books provides their email address, and you can export this list for newsletters, seasonal promotions, and return customer campaigns.
Our platform levels the playing field by giving you the same professional online presence as larger competitors. Many of our smaller campgrounds have seen 400%+ increases in bookings by simply going online with Let’s Camp.